Help center
Answers about ZebraSnap
Pricing, payouts, fees, and how the platform works.
Uploading photos
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How to upload photos: all the ways, explained
ZebraSnap gives you four ways to upload: the web, SFTP, the desktop app, and Lightroom. Which one to pick, what files we accept, and tips for big albums.
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Uploading from the web (Photos & files)
The fastest way to get started: drag photos, ZIPs, or videos into your browser and ZebraSnap handles the rest. Step by step, plus what to do when something fails.
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Uploading with SFTP - step by step with Cyberduck
The most resilient way to upload big albums, even on flaky connections. What SFTP is, where to find your credentials, and a click-by-click walkthrough with Cyberduck (any SFTP client works).
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Uploading with the ZebraSnap desktop app
A native app for Mac and Windows that uploads thousands of photos with automatic retry, resume, and parallel transfers - no setup, no browser tab.
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Publishing from Lightroom Classic
Install the ZebraSnap plugin for Adobe Lightroom Classic and publish edited photos straight from your catalog - no exporting, no re-uploading.
Pricing & payouts
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Commissions and fees on ZebraSnap
How much we charge per sale and how much Stripe charges for processing the payment - by plan, by account, by currency.
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When do I get paid?
The weekly payout schedule, why your first payout takes longer, and what to check if the money has not landed yet.
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Pay with cash at OXXO or by SPEI transfer
How to buy photos in Mexico without a card: pay in cash at any OXXO store or send a SPEI transfer from your banking app.
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How discounts and coupons work
Discount types (percentage, fixed amount, fixed total price and price per photo), conditions, caps, the "all your photos" package and which discount applies when several match.
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Sell with local payment methods using dLocal Go
Get paid through dLocal Go and let your buyers pay with PIX, Boleto, OXXO, cards, and other local methods - the sale goes straight to your own dLocal Go account.
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Rewards and referrals on ZebraSnap
How to invite other photographers, earn ZebraSnap credit, and spend it to keep more of every sale.
Custom domains
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Custom domains on ZebraSnap
Use your own domain - apex or subdomain - for your photographer profile and albums. What it does, who can use it, what we manage for you.
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Connect a domain you already own
Step-by-step instructions to point your existing domain or subdomain at ZebraSnap, with notes for the most common registrars.
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Buying a domain through ZebraSnap
How buying a domain with us works, what is included, and what happens after the first year.
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My domain is stuck on "Verifying DNS"
Why DNS verification fails or stalls, and how to fix the most common causes yourself before contacting support.
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What happens to my domain if I downgrade?
How custom domains behave when you change to a plan that does not include them.