Plans, prices and limits

In short

ZebraSnap is free to use: you only pay a commission when you sell. The paid plans lower that commission and unlock more features. If you sell regularly, a lower commission usually pays for the plan by itself.

Prices are in US dollars. Taxes may be added depending on your country. You can always check the current plans on the pricing page.

What every plan includes

Even on Free you get:

• Unlimited albums and uploads (within your storage), from the web, the desktop app, the mobile app, SFTP and Lightroom.
• Face and bib number recognition in photos, selfie search and clothing-color search.
• Your own watermark and protected previews.
• Selling photos and videos.
• Private albums with your branding.
• Messages from buyers (on Free you can read 3 per month).

What paid plans add

• Lite and above: free photos and free albums, a custom domain, unlimited messages, and your albums stay online for as long as you want (see below).
• Pro and above: face and bib recognition inside videos (a monthly allowance of minutes, see How videos work), team members who upload and manage albums for you, and priority support.
• Enterprise: the lowest commission, the most storage and team seats, and top-priority support.

Albums on the Free plan

On the Free plan, albums that aren't selling are archived automatically to free up space:

• Drafts (never published) are archived 15 days after you created them.
• Published albums are archived when they have been published for 30 days or more and had no sales in the last 10 days.

We send you a warning 5 days before. Archiving removes the photos from the album and from our servers, so buyers can no longer find or buy them. Sales you already made, and the photos buyers already downloaded, are not affected.

To keep an album, make a sale, or move to any paid plan: on Lite and above albums are never archived automatically.

Storage

Each plan has a storage limit, shared by all your albums. When you run out, uploads stop until you free space (delete or archive older albums) or upgrade. You'll see: "You are out of storage space. Upgrade your plan or delete older albums to free up space before uploading more photos."

Subscribe, change or cancel

Everything is in Settings → Subscription & Billing:

• Subscribe to a plan, monthly or yearly (yearly costs less).
• Change subscription plan to move up or down. The change is prorated: you only pay the difference for the rest of the period.
• Update payment information to change your card.
• Cancel subscription at any time. Your plan stays active until the end of the period you paid for, and you can Resume subscription until then. After that your account moves to Free.

What changes when you move to a lower plan

• Your commission goes up to that plan's rate on new sales.
• Features the new plan doesn't include stop working: free photos, video recognition, team members, or the custom domain. A custom domain gets a 14-day grace period first; see What happens to my domain if I downgrade?.
• On Free, the automatic archiving above starts applying to your albums.
• If you use more storage than the new plan allows, your photos stay, but you can't upload more until you are under the limit.

Our refund policy for subscriptions (including the first 14 days) is in the refund policy.