Get paid with direct payments: bank transfer, mobile payment or cash

What are direct payments?

With direct payments, your buyers pay you, using the method they already use: bank transfer, mobile payment, a wallet like Zelle or PayPal, or cash. When the money reaches you, you approve the order and ZebraSnap delivers the photos, just like a card sale.

Available only in countries where Stripe doesn't operate, such as Venezuela.

• 0% commission: the money never goes through ZebraSnap, so we don't charge a commission on these sales. You only pay for your plan.
• You confirm each payment: photos are delivered only when you approve.

Who can use them?

Photographers in countries where Stripe doesn't operate (for example Venezuela), from the Pro plan.

See the prices in Plans, prices and limits.

Step 1 - Turn on direct payments

1. Go to Settings -> Receive Payments.
2. On the Direct payments card, turn on the switch.
3. If your plan doesn't include it, you'll see which plan it's available from and a button to change your plan.

Step 2 - Add your payment methods

Click Add method and choose the type:

• Bank transfer: your bank's name, your account number (or IBAN) and the account holder.
• Mobile payment: the service (Pago Móvil, SINPE Móvil, PIX, Yape...) and the number people send to.
• Digital wallet: Zelle, PayPal, Wise, Binance Pay... and the email, phone or username.
• Cash: where and when people can pay you, for example at your stand by the finish line.
• Other: any other method, with its instructions.

Anything your bank or service asks for (account type, ID number, SWIFT code) goes in Instructions. You can add up to 8 methods. If you edit or delete one, orders already placed keep the details they had.

Step 3 - Set your preferences

• WhatsApp for receipts: your buyers see a button that opens WhatsApp with the order reference and the amount already filled in.
• Time to pay: from 1 to 14 days. If the buyer doesn't pay within that time, the order is cancelled automatically.
• Note for buyers: for example, "Send the receipt with your bib number".

Once you have at least one method, your buyers see the option at checkout and you can publish and sell.

What your buyer sees

1. In the cart they choose Pay the photographer directly.
2. They see your methods with a button to copy each detail, the amount and a unique reference like ZS-4F7KQ to add to the payment description.
3. They pay you and send their receipt from the order, or send it to you on WhatsApp.

The photos stay reserved in the meantime. Before their deadline runs out, we send them a reminder.

Confirming a payment

We notify you in the app, on the web and by email when someone says they've paid.

1. Open the order. You'll see the amount, the reference, the transaction number and the receipts.
2. Check your bank or app. Receipts and screenshots can be faked: approve only when you see the money.
3. Click Payment received, deliver photos. The buyer gets their downloads instantly.

If the payment didn't arrive, click It didn't arrive and tell them what happened (it didn't arrive, the amount was short, it went to another account). They get it by email and can send their receipt again. If the order isn't going to be paid, use Cancel order.

If the receipt reaches you on WhatsApp

In My Sales -> To confirm, search for the order by reference, amount, name, email or transaction number, open it and approve it. The buyer doesn't need to upload the receipt to ZebraSnap.

Talking to the buyer

Every order has a chat with the buyer. They get your messages by email and can reply from their order or from the email. The conversation also shows up in your messages.

Frequently asked questions

When does an order expire? Orders without a receipt are cancelled when the time to pay runs out. Orders that already have a receipt never expire on their own: only you know whether the money arrived. If you don't review them, we remind you the next day and after three days.

Can I refund? You refund direct payments yourself, through the same method you were paid with.

Do they count in my sales and stats? Yes, as soon as you approve them. While they wait, they show up in My Sales -> To confirm.