Help center
Connect a domain you already own
Step-by-step instructions to point your existing domain or subdomain at ZebraSnap, with notes for the most common registrars.
Quick version
- Open Settings โ Custom Domain and enter your domain (e.g.
yourname.com) or subdomain (e.g.gallery.yourname.com). - Add the DNS records we show you at your registrar.
- Wait. Verification typically completes in a few minutes; DNS can take up to 48 hours in rare cases. We'll email you when your site is live - no need to keep the page open.
Records you'll see
For an apex domain like yourname.com:
| Type | Name (Host) | Value |
|---|---|---|
TXT |
_zebrasnap-verify.yourname.com |
unique token we generate for you |
A |
yourname.com (or @) |
the IPv4 we give you |
CNAME |
www.yourname.com |
zebrasnap.com |
The www record only shows up when your domain is set up to include www.yourname.com. Add it if it's in your list - without it, www.yourname.com won't load.
For a subdomain like gallery.yourname.com:
| Type | Name (Host) | Value |
|---|---|---|
TXT |
_zebrasnap-verify.gallery.yourname.com |
unique token |
CNAME |
gallery.yourname.com |
zebrasnap.com |
We never ask you to change your nameservers. Your email and other records stay exactly where they are.
At each registrar
Namecheap
Domain List โ Manage โ Advanced DNS โ Add New Record. Save each row. TTL: Automatic.
GoDaddy
DNS โ Records โ Add. Use @ for the apex name. Save individually.
Cloudflare
DNS โ Records โ Add record. Important: for the A record, set Proxy status to DNS only (the gray cloud) for verification to succeed.
Google Domains / Squarespace Domains
DNS โ Resource records โ Create new record. Name uses the host part only (e.g. _zebrasnap-verify or www).
Hostinger
DNS Zone Editor โ Manage DNS records โ Add New. Save.
What if it's stuck?
We re-check DNS every minute for the first 30 minutes, then every five minutes. The Last checked time in Settings โ Custom Domain shows when we last looked. If the domain still isn't verified after 30 days, we mark it as Setup failed; fix the records, then remove the domain in Settings โ Custom Domain and add it again to retry.
The most common causes:
- The TXT value was pasted with the leading underscore in the wrong field.
- The Cloudflare proxy was on (orange cloud) instead of off (gray).
- The A record points at the wrong IPv4.
- DNS caches outside your registrar are slow - give it more time, especially for
.com.mx,.com.br, and other ccTLDs.
Still stuck? Open the contact form and we'll help you within 24 hours.
Related articles
- Custom domains on ZebraSnapUse your own domain - apex or subdomain - for your photographer profile and albums. What it does, who can use it, what we manage for you.
- Customize your brand: logo, colors and coverHow to upload your logo (and a version for dark backgrounds), pick the logo background, your colors and the size of your cover. Your brand shows on your custom domain and your private albums.
- Buying a domain through ZebraSnapHow buying a domain with us works, what is included, and what happens after the first year.
Still need help?
Can't find what you're looking for? Our team is happy to help.