Can't find your photos? Here's what it means

In short

You searched with a selfie or your bib number and got nothing. Two things could be going on:

Most likely: there are no photos of you in this album (yet). Photographers can't capture every single participant, and many keep uploading for days after the event.
Less often: your photos are there, but the search didn't catch them. Our recognition is genuinely good — but no AI is perfect. A face that's tiny in the frame, half-covered by sunglasses, or turned away can slip through. So can a bib that's folded, covered by a jacket, or out of frame.

The good news: there's a clear checklist to tell which case is yours.

1. Try the other search

If you searched by bib number, try a selfie — your face often appears in shots where your number isn't visible (finish-line hugs, side angles, candids).

If you searched by selfie, try your bib number — bibs get matched in photos where your face is small or turned away.

One search missing you doesn't mean both will.

2. Give the search its best shot

For selfie search:

Use a recent, well-lit photo, facing the camera — like a passport photo, but happier.
Just you in the frame.
No sunglasses, no hat, no mask. If you wore sunglasses during the event, still use a clear selfie without them — we match the parts of your face that are visible.
Avoid heavy filters.

For bib search:

Type the number exactly as it was printed, letters included (e.g. A1024).
Double-check against your race confirmation or your bib itself — it's surprisingly easy to mix up a digit from memory.

3. Browse all the photos

Searching is a shortcut, not a guarantee. The only way to be 100% sure is to look through the album yourself — clear the filters and browse everything, especially around the times and places you passed (start, finish, big landmarks).

It happens: people find a great photo of themselves where they're facing away from the camera, mid-crowd, or where the bib is hidden — photos no search could have matched to them.

4. Come back later

Photographers often upload in batches — sometimes the same evening, sometimes during the following week. If the event just ended, check again in a day or two. Also check whether the event has other albums from other photographers; you may be in someone else's coverage.

Still nothing?

Then the most likely answer is that no photographer caught you this time — it happens to everyone at big events, and it's nobody's fault. If you think something else is wrong (for example, friends can see photos of you that your search doesn't return), reach out to the photographer or contact us and we'll take a look.